If water is in your Memphis home right now, you have about four hours before drywall, hardwood, and subfloor start absorbing damage that costs ten times more to fix. Call (901) 519-2580. A trained dispatcher answers in 60 seconds. An IICRC certified crew is on-site within 60 minutes. We handle your insurance.
You shouldn't have to manage a crisis on hold. This is what our process looks like from the moment you dial.
You call. A real person picks up in 60 seconds. We ask three questions: address, water source, anyone hurt.
We dispatch the closest IICRC certified crew. The truck rolls before we hang up.
We text you the technician's name and ETA. You can shut off your water main if it's safe to do so.
Crew arrives. Truck mounts run, extractors deploy, moisture mapping begins. Every wet minute past this point gets billed against your insurer, not your equity.
Water damage compounds. Every hour of delay moves you into a more expensive category of loss. The IICRC S500 standard sets the published timeline.
Drywall wicks water upward. Carpet pad becomes a sponge. Subfloor begins absorbing.
Extraction still saves most materials.
Wood swells. Laminate floors lift. Drywall paper begins to delaminate.
Targeted demolition prevents wider loss.
Mold spores activate on wet cellulose. Musty odor appears. Hidden cavities start to support colonies.
Mold remediation now stacks on top of the original claim.
Visible mold growth. Air quality degrades. Subfloor and joist damage may require structural repair.
Costs and timeline can multiply. Some damage moves out of standard coverage.
What this means in plain language: if you call us in the first couple of hours, it's a normal fix and insurance pays most of it. If you wait two days, mold moves in. Now you have the original water bill PLUS a mold bill on top, and that combined fix can run into the thousands. The phone in your hand right now is the cheapest tool in your house tonight. Use it.
Trucks stage in Millington, East Memphis, and DeSoto County so we can reach Shelby, Tipton, Fayette, and DeSoto county addresses fast at any hour.
Not on the list? Call (901) 519-2580 — we cover the entire Memphis metro.
A trained dispatcher answers in 60 seconds or less, 24 hours a day, 7 days a week. Not a call center, not a voicemail. If our dispatcher misses your call for any reason, our on-call manager calls you back within 5 minutes.
From the moment we dispatch, our IICRC certified crew is on-site at your Memphis-area address within 60 minutes. Our trucks stage in north Memphis (Millington), east Memphis, and DeSoto County (MS) so we can reach Shelby, Tipton, Fayette, and DeSoto county addresses fast at any hour.
Yes. Your homeowners policy requires you to mitigate damage immediately. Calling a restoration company first is the correct sequence. We document everything from the moment we arrive and submit a Xactimate-formatted estimate that matches what your adjuster expects. See our full breakdown on why you should call us first.
We find it. Our technicians carry moisture meters, thermal imaging cameras, and acoustic leak detection equipment. Hidden leaks behind walls, under slabs, or above ceilings get located before they become structural problems.
For insured homeowners, you typically pay your deductible, often $1,000 to $2,500. Your policy covers the rest of the documented restoration work. We provide free emergency assessments and explain coverage in plain language before any work begins.
Yes. Sewage backups, toilet overflows from the sewer side, and floodwater from external sources are all category 3 losses. We follow IICRC S500 Category 3 protocols including PPE, containment, removal of porous materials, antimicrobial treatment, and post-clearance testing.
Yes. Water damage doesn't take weekends off. Our dispatch and crews run 24/7/365, including Memorial Day, July 4th, Thanksgiving, Christmas, and every weekend in between. Holiday calls receive the same response time as any other call.
Yes. Renters can call us directly for emergency mitigation. We'll coordinate with your landlord and your renter's insurance carrier (if you have it) once the immediate water source is stopped and the property is stable.
IICRC certified technicians ready to respond now. We work directly with your insurance company.
